Privacy Policy

Effective Date: 16 August 2026

At Tamm, your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal data when you use our mobile application and website (together, the "Platform"). By using the Platform, you consent to the practices described in this policy.

1. Information We Collect

a. Personal Information

• Name, phone number, email address
• Address and location for service bookings
• Identification documents (if required for verification)

b. Usage Information

• Device information (model, OS, IP address)
• Log data (pages visited, actions taken)
• Location data (with your permission)
• Crash reports and device information when an error occurs, via Firebase Crashlytics, in order to improve app stability

c. Photos and messages

• Your profile picture and any photos you attach to a service request
• Chat messages exchanged between you and a service provider

d. Service Provider Data (if applicable)

• Business name, license information
• Ratings and reviews

2. How We Use Your Information

• Facilitate service bookings and manage your account
• Provide customer support and communicate updates
• Verify identity and ensure user safety
• Improve app performance and user experience
• Comply with Syrian legal obligations

3. How We Share Your Information

• Service Providers: to fulfil your service requests
• Technical service providers: we use Google Firebase (chat, file storage, notifications, crash reporting), which processes data on our behalf and under our instructions
• Law Enforcement: if required under Syrian law

We never sell your personal information, and we do not share it with advertisers.

4. Data Security

We implement industry-standard security practices to protect your data, including encryption in transit, secure servers, and access controls. However, no system is 100% secure, and you use the Platform at your own risk.

5. Your Rights

• Access or update your personal information
• Request deletion of your account and data
• Withdraw consent for location sharing
• Contact us regarding any privacy concerns

You can delete your account directly in the app via Profile → Danger Zone → Delete Account, or through the data deletion request page. To exercise any of these rights, email us at support@tammapp.com.

6. Cookies & Tracking

We may use cookies and similar technologies on the website to personalise your experience and analyse usage. You can manage cookie preferences through your browser settings.

7. Third-Party Links

Our Platform may include links to third-party websites or services. We are not responsible for the privacy practices of those platforms.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect data from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you through the app or by email.

10. Contact Us

If you have any questions or complaints about this Privacy Policy or how your data is handled, contact us at:

Email: support@tammapp.com
Phone: +963 997 867 522